Our Service & Repairs department services a wide variety of professional audio, lighting and A/V equipment. Our dedicated and capable technicians are diligent in providing the best possible service to our customers with a comprehensive quotation process and the ability to set thresholds on repair costs. As authorised warranty repairers for many of the brands we sell, you can be sure your equipment is getting the best care with quality components, knowledge and manufacturer trusted expertise. We also offer a priority service schedule ensuring your equipment is next on the bench for time critical repairs. With an industry leading turnaround time and fast, efficient service, we look forward to getting your gear on the road again.
Just some of the things we can repair:
Pro Audio Equipment
& Guitar Amps
Please note BSG do not repair home theatre or car audio equipment. For home theatre and domestic A/V repairs, BSG recommend AV Team (drop off and pick up available at BSG).
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In Store: Bring your equipment in to the BSG Workshop with all necessary accessories that would be required for testing (eg. power adaptors/cables, antennas etc) during our opening hours (Monday - Friday from 9:00am - 5:00pm or Saturday 9:00am - 1:00pm)
Via Courier: Fill out the Equipment Repair Form, then freight or Courier your equipment in to the BSG Workshop. Please make sure the equipment is safely packed in either it's original carton or a suitable box with appropriate packaging material. BSG Service Technicians will inspect the freight on arrival and will advise you if we believe the unit has been damaged in transit. BSG is not responsible for any damage to your equipment while it is in transit. **
**All new customers and customers without an approved credit account with BSG will have to pay our minimum fee upfront when the equipment is booked in for repair. See our fee schedule for rates. This fee will be deducted from the bill on collection. All repairs are payment on pickup.
Brisbane Sound Group are warranty repair agents for over 30 brands, including Shure, DBX, Midas, JBL and Electrovoice to name just a few. Our valued clients are always given top priority if equipment purchased through us faults in the warranty period. We will go out of our way to ensure the inconvenience is kept to a minimum.
** Some of the brands we repair under warranty are listed below. For brands not listed please contact us for further advice and the best option for your repair.