BSG - Sound Vision LightingBSG - Sound Vision Lighting

Service & Repairs

Brisbane Sound Group repairs and services professional audio, lighting and AV equipment. Our main focus is to provide the best possible outcome for our customers, prioritising customer service, cost efficiency and timeframe.

For all on-site repairs and home hi-fi please contact AV Team www.avteam.com.au or 0435 594 510 to arrange a repair booking. Drop off and pick up is available at BSG.

Service Rates

BSG can help in most circumstances, but outcomes are as varied as the problems we see, so we must evaluate and assess the presented device/system before we can answer many questions. Evaluating and assessing a repair cannot be done without investing time and resources, and for this reason a minimum charge is applicable. This typically allows us to estimate total repair costs, and possibly complete a repair.

The assessment fee is $80 inclusive of GST. BSG also offer a fixed price quotation for insurance claims for $130 inclusive of GST. The fee is payable before an assessment will be carried out, unless under warranty.

A sufficient repair threshold often allows us to repair more economically. Repairs under $200 total value will auto proceed. You do have the option to set a different repair threshold at the time of booking in.

 

How do I book my equipment in for repair?

Please fill out the online booking form and you will receive a confirmation email with a ticket number and further information. Transport your equipment to BSG for assessment, quoting your ticket number. Please include all accessories required to test the device/system.

Monday - Friday from 9:00am - 5:00pm or

Saturday 9:00am - 1:00pm

Provide proof of purchase (for warranty claims) and any other relevant information (ie, recordings and videos) to service@brisbanesound.com.au quoting your ticket number.

Alternatively, you can freight the repair to us quoting your ticket number on the address label.  All freight is inspected upon arrival and if we suspect any damage has occurred in transit, we will contact you.  BSG is not responsible for any damage to equipment while in transit.

All new customers and customers without an approved credit account with BSG will have to pay our minimum fee upfront before an assessment will be carried out (excluding valid warranty claims). Payment methods can be found in the confirmation email.

Equipment Repair Booking Form           Service Rates, Terms and Conditions

Warranty Repairs

Brisbane Sound Group are warranty repair agents for many brands, including Allen & Heath, JBL, Shure, Midas, Electrovoice, Yamaha to name just a few.  Our valued clients are always given top priority if equipment purchased through us faults in the warranty period. We will go out of our way to ensure the inconvenience is kept to a minimum.

Not Sure if BSG can repair it?

BSG - Sound Vision Lighting - service callout Fill out the contact form below or email our technicians with make, model and fault details and we will offer the best possible solution.

** Please Note: BSG do NOT repair iPods.

** BSG do not repair home theatre or car audio equipment.  For home theatre and domestic A/V repairs BSG recommend AV Team (drop off and pick up available at BSG)  Click Here for more details