Service and Repairs Booking

Bring your equipment in to the BSG Workshop with all necessary accessories that would be required for testing (eg. power adaptors/cables, antennas etc) Monday - Friday from 9:00am - 5:00pm or Saturday 9:00am - 1:00pm.  You will need to fill out a booking form which can also can be done online if you wish to save time in store, just bring your ticket reference number with you. 

Alternativily you can fill out the booking form online and then freight your equipment to BSG for assesment, quoting your ticket number on the address label.  All freight is inspected upon arrival and if we suspect any damage has occurd in transit we will contact you.  BSG is not responsible for any damage to equipment while in transit.

All new customers and customers without an approved credit account with BSG will have to pay our minimum fee upfront when the equipment is booked in for repair. See our fee schedule for rates. This fee will be deducted from the bill on collection. All repairs are payment on pickup.

Equipment Repair Booking Form Service Rates, Terms and Conditions

Warranty Repairs

Brisbane Sound Group are warranty repair agents for many brands, including Allen & Heath, JBL, Shure, Midas, Electrovoice, Yamaha to name just a few.  Our valued clients are always given top priority if equipment purchased through us faults in the warranty period. We will go out of our way to ensure the inconvenience is kept to a minimum.

** Some of the brands we repair under warranty are listed below. For brands not listed please contact us for further advice and the best option for your repair.

Not Sure if BSG can repair it?

service callout Fill out the contact form below or email our technicians with make, model and fault details and we will offer the best possible solution.

** Please Note: BSG do NOT repair iPods.

** BSG do not repair home theatre or car audio equipment.  For home theatre and domestic A/V repairs BSG recommend AV Team (drop off and pick up available at BSG)  Click Here for more details