Service and Repairs
Brisbane Sound Group repairs and services professional audio, lighting and AV equipment. Our main focus is to provide the best possible outcome for our customers, prioritising customer service, cost efficiency and timeframe.
For all on-site repairs and home hi-fi please contact AV Team www.avteam.com.au or 0435 594 510 to arrange a repair booking. Drop off and pick up is available at BSG.
BSG can help in most circumstances, but outcomes are as varied as the problems we see, so we must evaluate and assess the presented device/system before we can answer many questions. Evaluating and assessing a repair cannot be done without investing time and resources, and for this reason a minimum charge is applicable. This typically allows us to estimate total repair costs, and possibly complete a repair.
The standard assessment fee is $80 inclusive of GST. Keyboards and DJ performance equipment (including CD players, controllers, and mixers) attract a $150 fee. BSG also offer a fixed price quotation for insurance claims for $150 inclusive of GST. The fee is payable before an assessment will be carried out, unless under warranty.
Warranty claims will be treated as such unless proven otherwise. A warranty claim must be accompanied by valid proof of purchase. It is important to note: if the problem is deemed not to be a manufacturing fault, no fault found upon assessment, or the warranty is claim rejected, you will be charged the required assessment fee to proceed.
A sufficient repair threshold for your items(s) often allows us to repair more economically. Repairs under $200 total value will auto proceed. You do have the option to set a different repair threshold at the time of booking in.
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